Services
PHM is a consultancy dedicated to the automotive and mobility industries. We are a focused team that is big enough to provide the support and expertise you need, yet small enough to offer cost-effective solutions tailored entirely to your requirements. Our agility allows us to respond at the speed of your business, ensuring a partnership that adapts to your unique challenges and goals. Our services include:
Growing Revenue
Unlocking the potential of your automotive team through coaching that supports sustainable improvements in performance.
Increasing the passion of your teams for electric and connected vehicles because advocacy for your brand, services, and vehicles increases sales.
Developing a Culture of Innovation and Entrepreneurism to ensure your teams and dealers are equipped for success in an electric world by exploiting new technologies and business opportunities.
Creation of KPIs that align with your strategy allowing you to improve team performance and behaviours, ensuring success.
Design and implementation of reward and recognition programmes that motivate teams, drive performance, engagement, and results.
People Strategy
Developing the skills of your leaders, so they can successfully navigate changes in the automotive world, whilst maintaining their team’s focus on excellent customer experiences.
Creation of effective Learning and Development strategies that keep your teams relevant, driving employee engagement and customer excellence.
Understanding the skills and capabilities of your people, identifying gaps, and providing learning that equips your business for success in an evolving automotive landscape.
Aligning your teams’ skills, knowledge and behaviours with your company strategy to ensure successful delivery.
Creation and delivery of engaging, concise and relevant automotive learning and development materials.
Customer Experience
Embedding a customer first culture across automotive teams, which in turn creates emotion and memories, driving sales and promoting loyalty.
Delivering employee experiences that equip teams to navigate change and cope with external pressures, while delighting your customers and driving loyalty throughout the ownership cycle.
Design and implementation of initiatives to ensure consistency across all customer touchpoints –
aligning approaches across OEMs, NSCs and Dealer Networks.
Fostering collaborative relationships between individuals and teams to enable an outstanding omnichannel customer experience.
Managing Change
Managing change initiatives that succeed, from vision development to roll out and beyond, engaging your stakeholders and communicating effectively.
Successful implementations of new systems, policies, or procedures, by focusing on user motivation and collaboration across stakeholders.
Design and facilitation of strategic workshops which gather the wisdom of your team, accelerate your strategy and deliver tangible bottom line impacts.
Empowering teams to use AI efficiently and engage with its benefits, while avoiding negative impacts on morale and performance.
Ensuring effective delivery of initiatives with project management support from PRINCE2 accredited professionals.