Aligning KPIs with Strategy to Drive the Right Performance
At PHM, we understand that what gets measured gets managed but only if it’s measured in the right way. Key Performance Indicators (KPIs) are powerful tools for driving performance, but when they’re misaligned or misunderstood, they can lead to the wrong behaviours, missed targets, and disengaged teams.
We work with automotive businesses to ensure KPIs are not only strategically aligned, but also clearly understood by the people responsible for delivering them. Whether it’s evolving your existing metrics or helping your teams understand how to influence them, we help you turn KPIs into a lever for sustainable success.
Aligning KPIs with Automotive Strategy
How We Help:
Strategic KPI Review
We work with leadership teams to assess whether current KPIs are driving the right behaviours and where they may be unintentionally undermining your goals.
Behavioural Alignment
We help you design KPIs that reinforce the culture and outcomes you want to see, not just short-term numbers but long-term value.
KPI Communication and Education
We create tools and learning experiences that help your teams understand what KPIs mean, why they matter, and how they can influence them in their day-to-day roles.
Cascaded Relevance
We ensure KPIs are meaningful at every level from OEM and NSC dashboards to dealership floor performance. This ensure everyone is pulling in the same direction.
Driving Ownership and Accountability
When people understand the “why” behind the numbers, they take greater ownership of the outcomes, leading to more proactive, empowered teams.
Measurable Impact
We help you track not just performance, but the behaviours and engagement that drive it ensuring your KPIs support both commercial and cultural success.