Andrea Redgwell 26/10/2023 Andrea Redgwell 26/10/2023

Designing Learning Content for Rapidly Evolving Products and Services

OEMs, for example, are evolving from businesses that simply wholesale a product, to offering a range of products and services direct to customers. In addition, these products and services continuously improve, and updates can be deployed rapidly through over-the-air software technology.

Andrea Redgwell 26/09/2023 Andrea Redgwell 26/09/2023

HOW TO CREATE LEARNING EXPERIENCES WITH IMPACT

A learning experience is quite simply an opportunity where a person learns something new that sticks! Yet often a planned learning experience can fall short and is, in fact, unmemorable.

Creative PHM 05/09/2023 Creative PHM 05/09/2023

MOTIVATING CUSTOMER FOCUSED STAFF

If you ask 5 colleagues to explain to you the concept of “customer experience”, you are likely to receive 5 different answers. Many will say things like “a frictionless customer experience”, “delivering on promises” and “efficient and accurate communications” but what they are actually describing is “customer service”

Andrea Redgwell 22/08/2023 Andrea Redgwell 22/08/2023

USING MARKETING METHODOLOGY FOR LEARNING & DEVELOPMENT

Marketing and Learning & Development may seem to be completely different functions, but in fact, they share many common goals.

Creative PHM 24/07/2023 Creative PHM 24/07/2023

PHM GROUP: EMBRACING CHANGE, ACHIEVING SUCCESS

Like most, the past few years have presented us with challenges, but we have emerged stronger and more resilient. Our ability to adapt quickly and embrace remote work has ensured seamless operations and unwavering dedication to delivering exceptional results for our clients.

Creative PHM 06/07/2023 Creative PHM 06/07/2023

THE IMPORTANCE OF OUTCOME MEASUREMENT IN LEARNING PROGRAMMES

Measuring the results of training can be a complex task, but it is essential for evaluating the effectiveness and value of learning programmes. Fortunately, PHM can help your business to understand the impact of training initiatives.

Creative PHM 01/07/2022 Creative PHM 01/07/2022

TRANSFORMATION: ENABLE PEOPLE TO DRIVE CHANGE

Any change to the franchise model should be considered as a people transformation programme; a programme whose objective is to keep as much of the current and relevant talent, knowledge, and skills as possible to support the business transition.

Creative PHM 23/06/2022 Creative PHM 23/06/2022

ICONIC BANG & OLUFSEN HAVE TEAMED UP WITH US

World leaders in sound and design Bang & Olufsen have teamed up with us to create eLearning content.

Creative PHM 26/05/2022 Creative PHM 26/05/2022

KAWASAKI: LET THE GOOD TIMES ROLL

PHM worked with Kawasaki Motors on the creation of eLearning content for their bike launches in 2022.

Creative PHM 13/05/2022 Creative PHM 13/05/2022

WHOLESALE TO RETAIL TRANSFORMATION: PEOPLE FIRST

The best strategy in the world might be set for failure without having people ready and equipped to implement and drive the change.

Creative PHM 19/04/2022 Creative PHM 19/04/2022

AS LIVING COSTS RISE, CAR OWNERS CONSIDER MISSING OR DELAYING SERVICE

Motorists need to ensure their vehicles are roadworthy and information at the right time can help change the perception to what should be a spending priority.