Why Dealer Networks Must Pivot to Vehicle Lifetime Value, Now!

Electric vehicles (EVs) and software-defined vehicles are challenging traditional aftersales economics. With fewer moving parts and less routine maintenance, profit streams built on ICE servicing will shrink.

The answer to future profitability is not simply better EV know-how. It’s a cultural shift: from focusing on the initial vehicle sale to maximising value across the entire customer and vehicle lifecycle.