Privacy & Cookies Policy

PHM Group Limited ("we" and “our”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, through this website (“our Site”) or as otherwise indicated to or agreed with you by us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of data protection legislation and subsequent legislation, the data controller is PHM Group Limited, a company limited by shares, with registered number 03869262, with registered offices situated at 10 Queen Street Place, London

EC4R 1AG. “PHM” is a trading name of PHM Group Limited.

 

1.  Information we may collect from you

We may collect and process the following data about you:

1.1 Information you give us.

You may give us information about you by filling in forms, providing us with your business card or contact details, corresponding with us by phone, email or otherwise (including providing information in response to a specific request we have made to you). This includes information you provide when you access this Site, register to use our client support tools  , subscribe to use our services, search our computer systems, respond to marketing emails, enter a competition, quiz, promotion or survey, read content on the Site, place an enquiry about a part of this Site, provide feedback via this Site, when you report a problem with this Site.  The information that you provide to us may include name, email address, company and position, address and telephone number, and such other information as may be communicated to, or provided by you as well as the details contained in your query.

1.2 Cookies

We use cookies for a variety of purposes, including to provide you with a better experience and to help us improve our Site. By continuing to browse our Site, you are agreeing to our use of cookies as stated below.

A cookie is a small file of letters and numbers that we store in your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your device’s hard drive by our Site for the purposes of identifying you.

Cookies enable us to:

a. estimate our audience size and usage patterns;

b. store information about your preferences, and so allow us to customise our site according to your individual interests;

c. speed up your searches;

d. recognise you when you return to our Site;

e. secure our Site from abuse;

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of this Site to help you navigate and use key features of the Site. They include, for example, cookies that enable you to log into any secure areas of our Site.
  • Analytical and Performance cookies. They allow us to collect information on how visitors interact with the Site, including the number of visitors, how visitors move around our Site and when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These cookies allow our Site to remember choices you have made when using the Site or they may be used to provide services such as watching video online.

We do not use any intrusive cookies on our Site to collect your personal information. Nor do our cookies store financial information or information which is capable of directly identifying you (such as your name or address).

Please note that third parties (including, for example, content from other websites such as advertising and social and professional networks and providers of external services like web traffic analysis services – for example Google and LinkedIn) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this Site and restrict you from using certain functionality on this Site. The ‘Help’ menu of your internet browser can help you finding out how to remove cookies.

1.3 Other information we collect about you.

With regard to each of your visits to this Site, we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, information relating to your device used to access the Application, time zone setting, browser types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from this Site (including date and time), parts you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as searching, scrolling, click-throughs), and methods used to browse away from the page.

1.4 Information we receive from other sources.

We may receive information about you if you use any other websites we operate or services we provide on our own behalf or on behalf of others. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected.  


2.  Uses made of personal information

We use information held about you in the following ways:

  • To provide you with information via post, email or telephone, about our products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us or to enable us to deal with any query you have raised;
  • To provide you, or permit selected third parties to provide you, with information and assistance in respect of our services where you have consented;
  • To notify you about changes to our services;
  • To administer this Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes as part of our efforts to keep this Site safe and secure;
  • To improve this Site to ensure that content is presented in the most effective manner for you on your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;

3.  Disclosure of your information

PHM and its affiliates may use and disclose your personal information only as set forth herein, except where the terms of a separate privacy policy apply.

Our general policy is not to disclose any personal data to a third party except with your prior consent. However, we may disclose your personal information to third parties:

a. that PHM has engaged to specifically handle and deliver certain online activities, including, but not limited to conducting contests and campaigns. Such parties will receive your personal information needed to perform these functions, but we do not allow them to use it for other purposes without your consent.

b. analytics and search engine providers that assist us in the improvement and optimisation of this Site.

c. if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

d. if substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers and their staff will be one of the transferred assets.

e. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and any other agreements between us, or to protect the rights or property, or our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


4.  Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Site, you are responsible for keeping this password confidential. Please do not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

We will keep a copy of any personal data obtained from you through our Site or otherwise for as long as we believe is reasonably required, or such longer period as may be required for legal, audit and compliance purposes.  This does not affect your right to opt out from receiving marketing communications, as outlined above and in the section “Your rights” below. Please note that you may request that your details are deleted from our systems at any point of time, however you should be aware that if your details are deleted, this will mean we will have no record of any opting out that you may have requested and that you therefore may receive unsolicited communications in the future.


5.  Your rights

You have the right to ask us not to process your personal data for marketing purposes. You may also choose not to receive publications or certain other communications from us by explicitly indicating so in the appropriate section of the Registration Form or by opting-out by phone, email or via direct marketing emails sent to you.

We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to or may disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by (un)checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@phm.co.uk or by unsubscribing per the method outlined in any emails sent or during any phone calls with you.

Our site may, from time to time, contain links to and from the websites of our group companies, partner networks, clients, and/or affiliates. If you follow a link to any of these websites, please note that these websites are subject to their own privacy policies and that we do not accept any responsibility or liability for these sites and policies. Please check these policies before you submit any personal data to these websites.

You also have the right to ask us to amend inaccurate personal data or to delete it. However you should be aware that if you request your details to be deleted, this will mean we will have no record of any opting out that you may have requested and that you therefore may receive unsolicited communications in the future.  If you send us any personal information in digital format, such as photographs, you are entitled to ask for a copy of this to be sent to you.

Where you are based in the EU you have the right to contact your local data protection authority and you can request details of how to do this by contacting us at privacy@phm.co.uk.

Any queries concerning your rights or the exercising of them and any complaints concerning the processing of your personal data should be sent to privacy@phm.co.uk.


6.  Access to information

Data Protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with applicable data protection legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.


7.  Changes to our privacy policy

This policy may be updated by us from time to time, so please check this policy periodically to ensure you are aware of our latest policies.


8.  Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@phm.co.uk.